Refund policy

DEFECTIVE PRODUCT

If your product is defective or not functioning as it should, you will receive a replacement free of charge.

RETURNS

You can return your Nivory products within 14 days of receipt in case of a defect. Could you provide a clear video of the defect? This will allow us to handle everything remotely at no cost and send you a replacement. Nivory products are hygiene-related and, unfortunately, cannot be returned for a refund.

SHIPPING

Pack the product in its original packaging along with the return form.
Place the return label in a visible spot on the package.
Take your package to a local post office or parcel drop-off point and send it.
Returns must always include a track & trace code. The customer is responsible for the shipping.
Once the package reaches our warehouse, the product will be exchanged, or a refund will be processed.

CONTACT

Get in touch with us at info@nivory.shop and let us know if you need assistance with a return or defective product. This will allow our customer service team to direct you to the right department and assist you as quickly as possible.

xxx
Team Nivory